CartCraft eBay Importer

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Common Errors & Troubleshooting ​

Find quick solutions to common questions, error messages, and import issues in CartCraft eBay Importer.

1. Item Shows "Already Imported" ​

Cause: The 4-Tier Deduplication engine detected that this eBay listing already exists in your Shopify store (checked via App Database, Metafield ebay_item_id, Variant SKU, or Title match).

Solution: Click Update / Re-sync to update prices, stock, and descriptions on the existing product instead of creating a duplicate.

2. eBay API Error 11006 / Item Not Found ​

Cause: The eBay listing ID is expired, ended, private, or belongs to a restricted category.

Solution: Verify that the item is live and publicly viewable on eBay. CartCraft includes an automatic item group fallback for multi-variation listings encountering Error 11006.

3. "No Valid Location Found" Error ​

Cause: Your Shopify store has no active fulfillment location assigned to CartCraft.

Solution: Go to Settings (/app/settings) > Default Fulfillment Location and select an active location from the dropdown menu.

4. Contacting Engineering Support ​

If you encounter an unresolved issue or need custom migration rules:

  1. Click Need Assistance? on the Dashboard or Settings page.
  2. The Contact Support modal opens with your store email prefilled.
  3. Type your message and click Send Message. Our engineering team will respond directly to your email.