Privacy Policy for Cart Channel Shopify Apps
Effective Date: [Date, e.g., August 3, 2026]
Last Updated: [Date, e.g., August 3, 2026]
This Privacy Policy describes how Cart Channel (“we,” “us,” or “our”) handles information in connection with your installation and use of our Shopify Applications, including Reframely: Pricing Psychology and AI 404 Smart Redirect (collectively, the “Apps”).
We strongly believe in merchant and customer privacy. Our Apps are built to function with minimal access to store data.
- No Customer PII: We do not collect, process, store, or share any Personally Identifiable Information (PII) from your store’s customers, such as names, physical addresses, email addresses, phone numbers, IP addresses, or payment details.
- No Tracking or Profiling: We do not track individual store visitors across websites or create customer behavioral profiles.
To provide and maintain app functionality, we process minimal technical data provided through Shopify APIs:
A. Reframely: Pricing Psychology
- Product & Pricing Information: The App reads public product prices and variants directly from your store frontend/API to perform real-time mathematical framing (e.g., calculating per-day or per-use breakdown costs).
- App Settings: We store configuration preferences set by you in the app administration portal (e.g., framing ratios, custom text labels, and visual display options).
B. AI 404 Smart Redirect
- Store URL & Broken Paths: When a visitor hits a 404 page on your store, the App receives the requested URL/path (e.g.,
/products/old-item-name) and your store’s active product catalog/navigation paths to generate an accurate redirect recommendation.
- AI Processing: Temporary structural text data (e.g., page paths, category names, or product titles) may be processed using automated algorithms or third-party AI services solely to generate relevant redirect destinations. This process uses no personal customer data.
When you install our Apps via the Shopify App Store, Shopify provides us with basic merchant account information required for administration and account management:
- Store owner name and email address
- Myshopify domain name / custom domain name
We use this information exclusively to:
- Communicate critical operational updates or customer support responses regarding the Apps.
- Manage app billing and subscription status via Shopify’s official Billing API.
4. Data Retention and Security
- Data Storage: We store only essential non-sensitive configuration data (such as merchant app settings and redirect rules) needed for the Apps to operate.
- Security: We employ industry-standard technical measures to secure all app configuration data stored on our servers.
- App Uninstallation: Upon uninstallation of the App, Shopify sends a webhook alerting us of the deletion. Any stored shop settings or configuration data associated with your store will be permanently deleted or anonymized within 30 days.
5. Third-Party Services
Our Apps may utilize trusted infrastructure and cloud providers (e.g., hosting servers, AI API endpoints) to deliver core capabilities. These third-party services process non-PII technical request data strictly under obligations consistent with this Privacy Policy and applicable privacy laws.
6. Your Rights Under Privacy Laws (GDPR / CCPA / CPRA)
Because we do not collect customer PII or track consumers, we do not hold data subject to California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR) access or deletion requests for store visitors.
If you are a store merchant and wish to request access to or deletion of your merchant contact details held by us, please contact us at the email address below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.
If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Developer/Company Name: Cart Channel
- Support Email: manoj@cart2india.com